1. Introduction
NumNum.io ("Company," "we," "us," or "our") operates the NumNum.io platform, a software-as-a-service solution for merchants to manage storefronts, menus, online ordering, locations and customer communications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By accessing or using NumNum.io, you agree to this Privacy Policy. If you do not agree, please discontinue use immediately.
2. Information We Collect
2.1 Merchant Information
- Account registration data (name, email, password)
- Business information (store name, address, phone number)
- Payment and billing information
- Menu data, pricing, and product information
- Integration credentials and authorization tokens for the services a merchant connects
2.2 Customer Information
- Name, email address, and phone number
- Order history and preferences
- Loyalty program participation and points balance
- Device information and IP addresses
2.3 Automatically Collected Data
- Log data (browser type, access times, pages viewed)
- Device identifiers and operating system
- Cookies and similar tracking technologies
- Usage analytics and performance metrics
2.4 Retired Connections
Records from retired integrations may remain during their cleanup. Account and store deletion continue to remove associated records and private source files. Existing merchant business data and published media remain subject to the platform's normal retention and deletion controls.
3. How We Use Your Information
- Provide, operate, and maintain the NumNum.io platform
- Process transactions and send related information
- Manage merchant accounts and customer relationships
- Provide supported point-of-sale, billing, email and text messaging workflows
- Send administrative communications and updates
- Respond to inquiries and provide customer support
- Analyze usage to improve our services
- Detect, prevent, and address fraud or security issues
- Comply with legal obligations
4. Information Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Service Providers: Third parties that perform services on our behalf (hosting, analytics, payment processing)
- Connected Providers: Data required for the POS, email and messaging workflows you enable
- Billing Provider: Where enabled, Stripe processes NumNum monthly usage billing. Customer payments follow the store’s supported POS connection.
- Merchants: Customer data is shared with merchants for order fulfillment
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with merger, acquisition, or sale of assets
- With Consent: When you have given explicit permission
5. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for all data transmission
- Encrypted storage for sensitive data
- Security scanning and vulnerability checks
- Access controls and authentication protocols
- Secure cloud infrastructure with redundancy
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary for the purposes described in this policy and to meet applicable legal obligations. Retention periods vary by record type. Account data follows the platform’s account deletion and retention policies. Financial order and audit records may be retained separately where required for legal, tax or security purposes.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Restriction: Limit how we use your data
- Objection: Object to certain processing activities
- Withdraw Consent: Where processing is based on consent
To exercise these rights, contact us at hello@numnum.io. We respond within applicable legal time limits.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain user sessions and authentication
- Remember preferences and settings
- Analyze traffic and usage patterns
- Improve platform performance
You can control cookies through your browser settings. Disabling cookies may affect functionality.
9. Third-Party Services
Our platform uses supported third-party services, including AWS, Square, Clover, Toast and, where enabled, Stripe, that have their own privacy policies. We encourage you to review their policies. We are not responsible for third-party privacy practices.
10. Children's Privacy
NumNum.io is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. For information about processing locations and the safeguards applicable to your data, contact us at hello@numnum.io.
12. California Privacy Rights (CCPA)
California residents have additional rights including:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
We do not sell personal information as defined under CCPA.
13. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of NumNum.io after changes constitutes acceptance of the revised policy.
14. Contact Us
For questions, concerns, or to exercise your privacy rights, contact us at:
NumNum.io Privacy Team
Email: hello@numnum.io