The NumNum help counter
A little help. A clear next step.
Tell us what you’re working on. A first menu, a pickup question, or something that needs a closer look.
Write a message ↓A note to NumNum
Leave us a note.
Tell us what you’re working on. Include a reply email and the details that will help us understand your question.
Email supportThis fallback opens your email app. Review the message there and press Send when you’re ready.
support@numnum.ioLooking for a quick answer? ↓Let’s start here.
A few useful pointers for the next step. Open the topic that fits your question.
Getting started
Add your café and pickup location, review hours and contact details, then check menu sizes, modifiers, prices and availability. Confirm POS checkout support, payment setup, verified business billing and assigned printers before accepting real orders.
Orders & pickup
Confirm the order reference, pickup location and the selected location in your staff monitor. Check the preparing, ready or completed state. For printing issues, review the printer assigned to that location.
POS connection
Square supports merchant checkout after setup. Clover supports reviewed transfers; checkout is currently unavailable pending provider acceptance verification. Toast supports verified location and published-menu imports without checkout or writes.
Pricing & billing
Your business pays 25¢ per successfully paid, eligible NumNum order, billed monthly. POS-only, imported, unpaid, free and test orders do not count. An eligible order’s NumNum fee remains after a refund; balances below 50¢ carry forward. POS processing, optional messaging and taxes are separate.
Something else
Tell us what you are trying to do, the page or workflow you are using, and the steps you have already tried. Include the exact error message and what you expected instead.
Ways to contact NumNum
Open the answers below for help with your café, orders, POS connection or billing. You can keep reading without leaving this page.
Send a message here when JavaScript is available. Include your reply email, question and relevant café or location details; the NumNum team receives it in the support inbox.
If the message form cannot open, email support@numnum.io with the same details. No account is needed to contact the team.
Back to the email note ↑